What is Rider Connect?
Rider Connect is a dedicated community initiative bringing riders face-to-face with Cherriots staff. Held inside the Customer Service Lobby at the Downtown Transit Center (DTC), this dedicated space serves as a forum for you to share your experiences, highlight your favorite routes, and let us know how transit impacts your daily life.

Why Are We Doing This?
Behind every bus route and schedule is a person. While we track ridership numbers and operational data, authentic rider experiences tell the real story of public transit.
By sharing your perspective, you help us showcase the human impact of Cherriots, build public trust, and demonstrate the vital role transit plays in connecting our community.
With consent, selected stories and quotes may be featured in:
- Social media spotlights (featuring real rider stories and photos)
- Cherriots website features and highlights
- Other community marketing campaigns and public reports
Tell us your story!
Exclusive Rider Connect Swag
As a participant, you may receive limited-edition Cherriots items available only through Rider Connect, including:
- Rider Connect collector coins
- Commemorative Rider Connect pins
- Additional items to be announced!
Upcoming Sessions and Location
Where to Find Us
Customer Service Lobby
Salem Downtown Transit Center (DTC)
220 High St NE
Salem, OR 97301
Look for Rider Connect signs in the lobby, or ask staff at the front desk for assistance.
Bryan loves to talk with our riders; schedule a time to come tell him your story.
Next Connection Dates
Book a 15-minute slot below or drop-in during the listed timeframe.